The majority of data center outages are blamed on “human error” stemming from a lack of knowledge or procedural mistake. Inadequate training can lead to a situation where operators are unprepared to respond to an incident and mishandle it. A robust training program drives reliability and predictable outcomes. A highly trained staff will also be equipped to maximize infrastructure utilization and can extend the life of your existing assets.
That’s where the Uptime Instute’s 18-page “How to Develop a Data Center Training Program” comes in. The useful guide helps data center facility managers and IT operations leaders build a data center training program, offers recommendations for materials a training program should cover, provides guidance on which personnel should be trained, and which skills are necessary.
For example, it also concludes that it should be a requirement to have staff that is fully knowledgeable in electrical theory (to include UPS and power distribution), code, practical wiring, advanced refrigeration theory, and mechanical code.