Why UPS reliability and maintenance services are highly important for customers

The annual industry survey from Uninterruptible Power Supplies Ltd (UPS Ltd) reveals that reliability is highly important for UPS users. This is hardly surprising when you consider the average cost of an outage incident.

Other findings also show the importance of maintenance and call out services:

„The survey found that over 88 per cent of respondents agreed with the statement ‘maintenance and call out services are as important as the hardware itself’, reflecting the business critical position UPS systems hold within IT organisations.

The survey further demonstrated the importance of UPS reliability, divulging that 66.05 per cent of respondents believe ‘maximum reliability and uptime is the number one product feature they look for when selecting a new UPS system or supplier’.  High quality service was the second most popular option, followed by low total cost of ownership and having a dedicated account manager.

Consistent with previous surveys, ‘always having the latest product technology’ was the least popular choice, with only 7.91 per cent claiming it as their most important attribute and almost 36 per cent identifying it as their least important factor when deciding on a UPS supplier.“



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